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The Fine Print

Please read the information below about our policies. 

Shipping and Delivery

Courier Service:

 Johannesburg, Pretoria, and the surrounding area -

R100.- 2-3 Business days.

Cape Town, Durban, Bloemfontein - 

R130.- 3-5 Business days. 

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PLEASE NOTE!

 If you live within an ESTATE and the delivery driver needs a CODE, PLEASE make sure to send the code via email-  admin@saddleborn.co.za    

OR

SMS-  0737211269-   Please ensure you include your NAME and Order NUMBER.

If the delivery driver is refused entry, we will notify you. There may be

extra charges if they are not able to get hold of you. Please ensure you send us all relevant information, so they have access.

All our orders are checked before packaging to ensure there are no issues. They are then packed to ensure they will not be damaged during transit. 

Our Return Policy

At Saddleborn, we want to give our customers the most enjoyable shopping experience, one that will keep you coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear, and transparent.- Please feel free to contact us if you have a query.

We are a small business and many of our products are made on demand for each customer, we cannot therefore refund after payment has been made unless there is a product defect.

·  We can’t be held responsible for a customer choosing the wrong size, quantity, or colour. Please check your order before placing it with us.

·    If there is a product defect, please email us an image and description within 48 HOURS of receiving your order. If the claim is valid, we will happily issue you with a refund or exchange the product, at no extra cost to you. 

·    A product defect is defined as an item broken, dented, or scratched.

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Warranty Disclaimer

Our products go through a rigorous quality check before they are packaged. 

Our fabric items have a care label with instructions about washing and drying. If you follow the guidelines on the label, our products last well as we have tested them, so we are sorry however we cannot be held responsible if you mishandle your items.

Our Privacy Policy & POPI

  • DEFINITIONS

In this Policy (as defined below), unless the context requires otherwise, the following capitalised terms shall have the meanings given to them —

  • “Saddleborn (Pty) Ltd” means the website development owned by the Saddleborn (Pty) Ltd;

  • "Active Processing" means instances where Saddleborn (Pty) Ltd has directly been provided with the Personal Information of Data Subjects, such as when Data Subjects submit an enquiry in respect of its Services, or when Data Subjects provide Personal Information to Saddleborn (Pty) Ltd pursuant to concluding any commercial agreement(s) with Saddleborn (Pty) Ltd;

  • "Inactive Processing" means instances where Saddleborn (Pty) Ltd has not actively been provided with the Personal Information of Data Subjects, such as when Saddleborn (Pty) Ltd deploys Passive Processing Means to collect information from Data Subjects. These Passive Processing Means allow Saddleborn (Pty) Ltd to Process certain kinds of Non-personally Identifiable Information which can perhaps not be linked to Data Subjects;

  • "Anonymisation" means the Processing of Personal Information in such a manner that the Personal Information can no longer be attributed to Data Subjects without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the Personal Information are not attributed to Data Subjects;

  • "Applicable Laws" means any laws applicable to the processing of and protection of rights associated with Personal Information and includes any statute, regulation, notice, policy, directive, ruling or subordinate legislation; the common law; any binding court order, judgement or ruling; any applicable industry code, policy or standard enforceable by law; or any applicable direction, policy or order that is given by any regulator, competent authority or organ of state or statutory industry body;

  • "Biometrics" means a technique of personal identification that is based on physical, physiological or behavioural characterisation including blood typing, fingerprinting, DNA analysis, retinal scanning and voice recognition;

  • "Competent Person" means anyone who is legally competent to consent to any action or decision being taken by any matter concerning a child, for example a parent or legal guardian;

  • "Consent" means any voluntary, specific and informed expression of will in terms of which permission is given for the Processing of Personal Information;

  • "Cookies" means small text files that store Non-personally Identifiable Information/Data about Data Subjects, either temporarily in connection with a Data Subjects Internet Protocol (IP) address (known as a temporary or session cookie and deleted once a Data Subject closes their browser window) or more permanently on the hard drive of a Data Subject’s device (known as a permanent or persistent cookie). Saddleborn (Pty) Ltd’s Website(s) or Mobile Application(s) may from time to time use session cookies so that Data Subject’s do not have to fill in the same information from page to page within our Website(s) or Mobile Application(s). If Data Subject’s elect not to receive cookies, they may be able to view some, but not all, of the content on our Website(s) or Mobile Application(s);

  • "Tenant(s)" means any natural person(s), or juristic person(s), who have concluded an agreement with Saddleborn (Pty) Ltd Consortium in terms of which such Client procures the Products or Services provided by Saddleborn (Pty) Ltd ;

  • "Data Subject" means Saddleborn (Pty) Ltd’s Tenant(s) or any Third Party in respect of whom Saddleborn (Pty) Ltd Processes Personal Information;

  • "Data Processing Infrastructure" means any and all systems, networks, servers, workstations, laptops, mobile devices, web applications, mobile applications, cloud storages, websites owned, controlled or operated by Saddleborn (Pty) Ltd;

  • "Embedded Scripts" means, programming code that is designed to collect information about a Data Subject’s interactions with the relevant Website(s) or Mobile Application(s). It is temporarily downloaded onto a Data Subject’s device from our web server or a Third-Party Operator. This program is active only while a Data Subject is connected to the relevant Website(s) or Mobile Application(s) and is deleted or deactivated thereafter;

  • "Electronic Means" means, in relation to the Processing of any Personal Information, the use of any Website(s), Mobile Application(s), electronic mail (email), text, voice, sound or image messages by Saddleborn (Pty) Ltd;

  • "Non-Electronic Means" means, in relation to the Processing of any Personal Information, the use of traditional means of Processing, such as hard copy documents, traditional filing systems deployed for the storage and retention of Personal Information and face-to-face personal engagements with Data Subjects;

  • "Mobile Application(s)" means any multi-device software application, whether in web-based format or device-native format, to which this Privacy Policy relates and through which Tenant(s) and Third Parties gain access to Saddleborn (Pty) Ltd’s Products and/or Services;

  • "Mobile Device Identifier" means device information if you access our Website(s) or Mobile Application(s) through mobile devices. Certain features of the relevant Website(s) or Mobile Application(s) may require collection of mobile phone numbers and we may associate that phone number with the mobile device identifiers. Additionally, some mobile phone service providers operate systems that pinpoint the physical location of devices that use their service. Depending on the provider, Saddleborn (Pty) Ltd and/or our Third-Party Operators may receive this information. If Saddleborn (Pty) Ltd associates any such passively collected information with the Personal Information of Data Subjects, we will treat the combined information as Personal Information as contemplated in this Policy;

  • "Non-personally Identifiable Information/Data" means any information/data which cannot be linked to Data Subjects, such as an internet domain name, the type of web browser used by a Data Subject, the type of operating system relied on by a Data Subject, the date and time of a Data Subject’s visit to our Website(s) and Mobile Application(s), the specific pages a Data Subject may have visited, and the address of the website which a Data Subjects may have visited prior to entering or gaining access to Saddleborn (Pty) Ltd’s Website(s) or Mobile Application(s);

  • "Operator" means a person or entity who Processes Personal Information for and on behalf of the Responsible Party/ies, who in the context of the Saddleborn (Pty) Ltd and its day-to-day management is Twin City Development;

  • “PAIA” means Promotion of Access to Information Act 2 of 2000;

  • "Passive Processing Means" means the use of technologies to facilitate the Inactive Processing of Personal Information, namely the use of Cookies, Web Beacons, Embedded Scripts and/or Mobile Device Identifiers;

  • "Person" means any natural person or juristic person;

  • "Personal Information" shall have the same meaning as is given in section 1 of POPIA, which for the avoidance of doubt includes any information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to:

    • information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;

    • information relating to the education or the medical, financial, criminal or employment history of the person;

    • any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;

    • the biometric information of the person;

    • the personal opinions, views or preferences of the person;

    • correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;

    • the views or opinions of another individual about the person; and

    • the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person; and shall, where applicable, include Special Personal Information;

  • "Policy" means this Data Protection and Privacy Policy;

  • "POPIA" means the Protection of Personal Information Act, No 4 of 2013;

  • "Processing" means any operation or activity or any set of operations, whether or not by automatic means, concerning Personal Information, including:

    • the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use;

    • dissemination by means of transmission, distribution or making available in any other form by electronic communications or other means; or

    • merging, linking, blocking, degradation, erasure or destruction. For the purposes of this definition, "Process" has a corresponding meaning.

  • "Regulator" means the Information Regulator established in terms of POPIA;

  • "Responsible Party" means in the context of this Policy, Saddleborn (Pty) Ltd;

  • "Services" means the various services provided by Saddleborn (Pty) Ltd to its Tenant(s), the particulars of which services are clearly set forth on Saddleborn (Pty) Ltd’s Website from time to time;

  • "Special Personal Information/Data" means Personal Information concerning, amongst other aspects contemplated in terms of section 26 Part B of POPIA, a Data Subject's, religious beliefs, race or ethnic origin, trade union membership, political persuasion, health or sex life, biometric data, or criminal behaviour;

  • "Third-Party" means any Saddleborn (Pty) Ltd Consortium company (if applicable), Tenant(s), Data Subject(s), employees, independent contractor, agent, consultant or user of Saddleborn (Pty) Ltd’s Services, Website or any other digital application interface;

  • "Unique Identifier" means any identifier that is assigned to a Data Subject and is used by the Responsible Party for the purposes of the operations of that Responsible Party and that uniquely identifies that data subject in relation to the Responsible Party;

  • "Website" means the website owned and operated by Saddleborn (Pty) Ltd sourced at https://www.saddleborn.co.za

  • "Web Beacons" means small graphic images called web beacons, also known as “Internet tags” or “clear gifs,”, which Web Beacons may be deployed on Saddleborn (Pty) Ltd’s Website(s) pages and e-mail messages. Web beacons may be invisible to Data Subjects, but any electronic image inserted into a web page or e-mail can act as a Web Beacon. Saddleborn (Pty) Ltd may use web beacons or similar technologies for a number of purposes, including, without limitation, to count the number of visitors to our Websites, Mobile Application(s), to monitor how users navigate the Website(s) or Mobile Application(s), to count how many e-mails that we have sent were actually opened or to count how many particular articles or links were actually viewed by Data Subjects in certain circumstances.

 

  • Introduction

 

  • This Policy regulates the Processing of Personal Information by Saddleborn (Pty) Ltd and sets forth the requirements with which Saddleborn (Pty) Ltd undertakes to comply when Processing Personal Information pursuant to undertaking its operations and fulfilling its contractual obligations in respect of Data Subjects and Third Parties in general.

 

  • Saddleborn (Pty) Ltd places a high premium on the privacy of every person or organisation with whom it interacts or engages with and therefore acknowledges the need to ensure that Personal Information is handled with a reasonable standard of care as may be expected from it. Saddleborn (Pty) Ltd is therefore committed to ensuring that it complies with the requirements of POPIA and also with the terms of Applicable Laws.

 

  • When a Data Subject or Third Party engages with Saddleborn (Pty) Ltd, whether it be physically or via any digital, electronic interface such as Saddleborn (Pty) Ltd Website, the Data Subject or Third Party acknowledges that they trust Saddleborn (Pty) Ltd to Process their Personal Information, including the Personal Information of their dependents, beneficiaries, Clients, members, or employees as the case may be, which further entrenches the importance of Saddleborn (Pty) Ltd’s compliance with Applicable Laws in regards to the Processing of Personal Information.

 

  • All Data Subjects and Third Parties have the right to object to the processing of their Personal Information. It should be voluntary to accept the Terms and Conditions to which this Policy relates. However, Saddleborn (Pty) Ltd does require the Data Subject’s or Third Party’s acceptance to enable the proper use of Saddleborn (Pty) Ltd Website and/or Services.

 

  • Purpose and application

 

  • The purposes of this Policy are not only to inform Data Subjects of what Personal Information of theirs Saddleborn (Pty) Ltd may Process, where Saddleborn (Pty) Ltd may have collected such Personal Information from (if not directly from them as the Data Subject), how Saddleborn (Pty) Ltd Processes their Personal Information, but also to communicate the prevailing standards by which Saddleborn (Pty) Ltd and its employees, representatives and operators shall comply in as far as the Processing of Personal Information is concerned.

 

  • Saddleborn (Pty) Ltd, in its capacity as a Responsible Party and/or Operator, as the case may be, shall strive to observe and comply with its obligations under POPIA and Applicable Laws (as may be applicable and to the extent necessary) when it Processes Personal Information from or in respect of any Data Subject.

 

  • COLLECTING & PROCESSING OF PERSONAL INFORMATION

 

  • Whenever any Data Subject engages with Saddleborn (Pty) Ltd, whether it be physically or electronically, or through the use of its Services, facilities or Website, Saddleborn (Pty) Ltd will in effect be processing the Data Subject’s Personal Information.

 

  • It may be from time to time that Saddleborn (Pty) Ltd has collected a Data Subject’s Personal Information from other sources and in such instances Saddleborn (Pty) Ltd will inform the Data Subject by virtue of any privacy notices it deploys from time to time. In the event that a Data Subject has shared their Personal Information with any third parties, Saddleborn (Pty) Ltd will not be responsible for any loss suffered by the Data Subject, their dependents, beneficiaries, Clients, representatives, agents or employees (as the case may be).

 

  • When a Data Subject provides Saddleborn (Pty) Ltd with the Personal Information of any other Third Party, Saddleborn (Pty) Ltd will process the Personal Information of such Third Party in line with this Policy, as well as any terms and conditions or privacy notices to which this Policy relates.

 

  • Saddleborn (Pty) Ltd will primarily Process Personal Information in order to facilitate and enhance the delivery of Products and/or Services to its Clients, manage and administer its business, foster a legally compliant workplace environment, as well as safeguard the Personal Information relating to any Data Subjects which it in fact holds. In such an instance, the Data Subject providing Saddleborn (Pty) Ltd with such Personal Information may also be required to confirm that they are a Competent Person and that they have authority to give the requisite consent to enable Saddleborn (Pty) Ltd to process such Personal Information.

 

  • Saddleborn (Pty) Ltd undertakes to process any Personal Information in a manner which promotes the constitutional right to privacy, retains accountability and Data Subject participation.

 

  • Prior to recording the purpose(s) for which Saddleborn (Pty) Ltd may, or will, process the Personal Information of Data Subjects, Saddleborn (Pty) Ltd hereby records the broad categories and types of Personal Information of Data Subjects it may process from time to time:

 

  • Full names;

  • Identity numbers;

  • Registration numbers;

  • Financial information, including banking account information;

  • Statutory information;

  • Physical and postal address particulars;

  • Telephone numbers;

  • Email addresses;

  • Biometrics;

  • Unique Identifiers.

  • In supplementation of the above and any information privacy notices provided to any Data Subject from time to time pursuant to any engagement with them, Saddleborn (Pty) Ltd may process Personal Information for the following purposes:

 

  • To provide or manage any information or Services requested by or delivered to Data Subjects in general;

  • To establish a Data Subject’s needs, wants and preferences in relation to the Services provided by Saddleborn (Pty) Ltd or any other Saddleborn (Pty) Ltd Consortium company;

  • To help Saddleborn (Pty) Ltd identify Data Subjects when they engage with Saddleborn (Pty) Ltd;

  • To facilitate the delivery of Services to Tenants;

  • To allocate to Clients and Data Subjects Unique Identifiers for the purpose of securely storing, retaining and recalling their Personal Information from time to time;

  • To maintain records of Data Subjects and specifically Tenant records;

  • To maintain Third Party records;

  • For recruitment purposes;

  • For employment purposes;

  • For apprenticeship purposes;

  • For general administration purposes;

  • For legal and/or contractual purposes;

  • For health and safety purposes;

  • To monitor access, secure and manage any facilities at Saddleborn (Pty) Ltd;

  • To transact with Third Parties;

  • To improve the quality of Saddleborn (Pty) Ltd’s Services;

  • To transfer Personal Information to any other Saddleborn (Pty) Ltd Consortium company so as to enable the relevant Saddleborn (Pty) Ltd Consortium Company to market its services to Saddleborn (Pty) Ltd’s Tenant(s) or Third Party’s, as well as to render specific services to Saddleborn (Pty) Ltd itself which would in turn enable Saddleborn (Pty) Ltd to render its Services to its Tenant(s);

  • To transfer Personal Information to Third Party service providers so as to enable Saddleborn (Pty) Ltd to deliver Services to its Tenant(s);

  • To analyse the Personal Information collected for research and statistical purposes;

  • To help recover bad debts;

  • To transfer Personal Information across the borders of South Africa to other jurisdictions if it is required;

 

  • To carry out analysis and Client profiling;

  • To identify other products and services which might be of interest to our Clients and Data Subjects in general, as well as to inform them of such products and/or services;

  • To comply with any Applicable Laws applicable to Saddleborn (Pty) Ltd and in some instances other Saddleborn (Pty) Ltd Consortium companies.

 

  • When collecting Personal Information from a Data Subject, Saddleborn (Pty) Ltd shall comply with the notification requirements as set out in Section 18 of POPIA, and to the extent applicable, comparable provisions on other Applicable Laws.

  • Saddleborn (Pty) Ltd will collect and Process Personal Information in compliance with the conditions as set out in POPIA and/or the Processing principles in relevant Applicable Laws (as the case may be), to ensure that it protects the Data Subject's privacy.

  • Saddleborn (Pty) Ltd will not Process the Personal Information of a Data Subject for any purpose other than for the purposes set forth in this Policy or in any other privacy notices which may be provided to Data Subjects from time to time, unless Saddleborn (Pty) Ltd is permitted or required to do so in terms of Applicable Laws or otherwise by law.

  • Saddleborn (Pty) Ltd may from time-to-time Process Personal Information by making use of automated means (without deploying any human intervention in the decision-making process) to make decisions about the Data Subject or their application. In these instances, Saddleborn (Pty) Ltd will take reasonable steps to inform Data Subjects thereof and it is specifically recorded that the Data Subject may object to or query the outcomes of such a decision.

  • PERSONAL INFORMATION/PERSONAL DATA FOR DIRECT MARKETING PURPOSES

 

  • Saddleborn (Pty) Ltd acknowledges that it may only use Personal Information to contact Data Subjects for purposes of direct marketing where Saddleborn (Pty) Ltd has complied with the provisions of POPIA and relevant Applicable Laws (where applicable) and when it is generally permissible to do so in terms of Applicable Laws.

  • In the event that Saddleborn (Pty) Ltd may lawfully direct market to a Data Subject in terms of section 69 of POPIA, Saddleborn (Pty) Ltd will ensure that a reasonable opportunity is given to such Data Subjects to object (opt-out) to the use of their Personal Information for Saddleborn (Pty) Ltd's marketing purposes when collecting the Personal Information and on the occasion of each communication to the Client for purposes of direct marketing.

 

  • STORAGE AND RETENTION OF PERSONAL INFORMATION/PERSONAL DATA

    • Saddleborn (Pty) Ltd will retain Personal Information it has processed in accordance with its prevailing retention policies from time to time, which retention policies will reflect the justified retention of any Personal Information in terms of Section 14 of POPIA.

 

  • Personal Information will only be retained by Saddleborn (Pty) Ltd for as long as necessary to fulfil the legitimate purposes for which that Personal Information was collected in the first place and/or as permitted or required in terms of Applicable Law.

 

  • It is specifically recorded that any Data Subject has the right to object to the Processing of their Personal Information and Saddleborn (Pty) Ltd shall retain and store the Data Subject’s Personal Information for the purposes of dealing with such an objection or enquiry as soon and as swiftly as possible.

 

  • FAILURE TO PROVIDE PERSONAL INFORMATION

 

  • Where Saddleborn (Pty) Ltd is required to collect Personal Information from a Data Subject by law or in order to fulfil a legitimate business purpose of Saddleborn (Pty) Ltd and the Data Subject fails to provide such Personal Information, Saddleborn (Pty) Ltd may, on notice to the Data Subject, decline to render services without any liability to the Data Subject.

 

  • SECURING PERSONAL INFORMATION

 

  • Saddleborn (Pty) Ltd will always implement appropriate, reasonable, physical, organisational, contractual and technological security measures to secure the integrity and confidentiality of Personal Information, including measures to protect against the loss or theft, unauthorised access, disclosure, copying, use or modification of Personal Information in compliance with Applicable Laws.

  • In further compliance with Applicable Laws, Saddleborn (Pty) Ltd will take steps to notify the relevant Regulator(s) and/or any affected Data Subjects in the event of a security breach and will provide such notification as soon as reasonably possible after becoming aware of any such breach.

  • Notwithstanding any other provisions of this Policy, it should be acknowledged that the transmission of Personal Information, whether it be physically in person, via the internet or any other digital data transferring technology, is not completely secure. Whilst Saddleborn (Pty) Ltd has taken all appropriate, reasonable measures contemplated in clause 8.1 above to secure the integrity and confidentiality of the Personal Information its Processes, in order to guard against the loss of, damage to or unauthorized destruction of Personal Information and unlawful access to or processing of Personal Information, Saddleborn (Pty) Ltd in no way guarantees that its security system(s) are 100% secure or error-free. Therefore, Saddleborn (Pty) Ltd does not guarantee the security or accuracy of the information (whether it be Personal Information or not) which it collects from any Data Subject.

  • Any transmission of Personal Information will be solely at the own risk of a Data Subject. Once Saddleborn (Pty) Ltd has received the Personal Information, it will deploy and use strict procedures and security features to try to prevent unauthorised access to it. As indicated above, Saddleborn (Pty) Ltd reiterates that it restricts access to Personal Information to Third Parties who have a legitimate operational reason for having access to such Personal Information. Saddleborn (Pty) Ltd also maintains electronic and procedural safeguards that comply with the Applicable Laws to protect your Personal Information from any unauthorized access.

  • Saddleborn (Pty) Ltd shall not be held responsible and by accepting any terms and conditions to which this Policy relates, any Data Subject agrees to indemnify and hold Saddleborn (Pty) Ltd harmless for any security breaches which may potentially expose the Personal Information in Saddleborn (Pty) Ltd’s possession to unauthorized access and or the unlawful processing of such Personal Information by any Third-Party.

 

  • PROVISION OF PERSONAL INFORMATION TO THIRD PARTIES

 

  • Saddleborn (Pty) Ltd may disclose Personal Information to Third-Party service providers and any Saddleborn (Pty) Ltd Consortium company where necessary and to achieve the purpose(s) for which the Personal Information was originally collected and processed. Saddleborn (Pty) Ltd will enter into written agreements with such Third-Party service providers and Saddleborn (Pty) Ltd Consortium company, to ensure that they comply with Applicable Laws pursuant to the Processing of Personal Information provided to it by Saddleborn (Pty) Ltd from time to time.

 

  • TRANSFER OF PERSONAL INFORMATION OUTSIDE OF SOUTH AFRICA

 

  • Saddleborn (Pty) Ltd may, under certain circumstances, transfer Personal Information to a jurisdiction outside of the Republic of South Africa in order to achieve the purpose(s) for which the Personal Information/Data was collected and Processed including for Processing and storage by Third-Party service providers.

  • If it is required, Saddleborn (Pty) Ltd will obtain the Data Subject's consent to transfer the Personal Information to such foreign jurisdiction.

  • The Data Subject should also take note that, where the Personal Information is transferred to a foreign jurisdiction, the Processing of Personal Information in the foreign jurisdiction may be subject to the laws of that foreign jurisdiction.

 

  • ACCESS TO PERSONAL INFORMATION

 

  • A Data Subject has the right to a copy of the Personal Information which is held by Saddleborn (Pty) Ltd (subject to a few limited exemptions as provided for under Applicable Law).

  • The Data Subject must make a written request (which can be by email) to the Information Officer designated by Saddleborn (Pty) Ltd from time to time and whose contact details can be sourced in Saddleborn (Pty) Ltd’s PAIA Manual.

  • Saddleborn (Pty) Ltd will provide the Data Subject with any such Personal Information to the extent required by Applicable Law and subject to and in accordance with the provisions of Saddleborn (Pty) Ltd’s PAIA Manual (published in terms of section 51 of PAIA, which PAIA Manual can be sourced either at Saddleborn (Pty) Ltd’s premises upon request or on Saddleborn (Pty) Ltd’s Website.

  • The Data Subject can challenge the accuracy or completeness of his/her/its Personal Information in Saddleborn (Pty) Ltd’s records at any time in accordance with the process set out in Saddleborn (Pty) Ltd’s PAIA Manual.

 

  • KEEPING PERSONAL INFORMATION ACCURATE

 

  • Saddleborn (Pty) Ltd will take reasonable steps to ensure that Personal Information that it Processes is kept updated where reasonably possible. For this purpose, Saddleborn (Pty) Ltd shall provide Data Subjects with the opportunity to update their information at appropriate times.

  • Saddleborn (Pty) Ltd may not always expressly request the Data Subject to verify and update his/her/its Personal Information and expects that the Data Subject will notify Saddleborn (Pty) Ltd from time to time in writing:

 

  • of any updates or amendments required in respect of his/her/its Personal Information;

  • where the Data Subject requires Saddleborn (Pty) Ltd to delete his/her/its Personal Information; or

  • where the Data Subject wishes to restrict the Processing of his/her/its Personal Information.

 

  • COSTS TO ACCESS PERSONAL INFORMATION/PERSONAL DATA

 

  • In the event that a cost is applicable, the prescribed fees to be paid for copies of the Data Subject's Personal Information are listed in Saddleborn (Pty) Ltd’s PAIA Manual.

  • Saddleborn (Pty) Ltd reserves the right to make amendments to this Policy from time to time.

 

  • COMPLAINTS TO THE INFORMATION REGULATOR

 

  • If any Data Subject or Third Party is of the view or belief that Saddleborn (Pty) Ltd has Processed their Personal Information in a manner or for a purpose which is contrary to the provisions of this Policy, the Data Subject is requested to first attempt to resolve the matter directly with Saddleborn (Pty) Ltd, failing which the Data Subject or Third Party shall have the right to lodge a complaint with the Information Regulator, under the provisions of POPIA.

  • The current contact particulars of the Information Regulator are:

The Information Regulator (South Africa)

Website: https://www.justice.gov.za/inforeg/index.html

JD House 27 Stiemens Street Braamfontein Johannesburg, 2001

PO Box 31533

Braamfontein, Johannesburg, 2107

  • CONTACTING US

    • All comments, questions, concerns or complaints regarding Personal Information or this Policy, should be forwarded to Saddleborn (Pty) Ltd’s Information Officer at the following email address ­ - admin@saddleborn.co.za

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Privacy Policy / Terms and Conditions Notice

BY ACCESSING AND USING THIS WEBSITE / MOBILE APPLICATION, THE USER CONSENTS TO THE PROCESSING OF THEIR PERSONAL INFORMATION BY SADDLEBORN (PTY) LTD ON THE BASIS SET OUT IN THIS PRIVACY NOTICE. IF THE USER DOES NOT CONSENT, THE USER MUST IMMEDIATELY STOP ACCESSING AND/OR USING THIS WEBSITE / MOBILE APPLICATION.

Introduction

1.1       SADDLEBORN (PTY) LTD collects, uses and, in some circumstances, shares the personal information of Users in and through this website / mobile application.

1.2       SADDLEBORN (PTY) LTD respects the rights of Users whose personal information is collected and used by it, including their right to protection against the unlawful collection, retention, sharing and use of such personal information.

1.3       The purpose of this Privacy Notice is to provide Users with information about the information processing activities of SADDLEBORN (PTY) LTD and the manner in which their rights are protected.

1.4       This Privacy Notice shall serve as a blanket notification to Users about SADDLEBORN (PTY) LTD’s processing activities which will remain valid for a 12 month period. Users will not be notified separately on each occasion that SADDLEBORN (PTY) LTD processes the same personal information in the same way over the 12 month period.

1.5       SADDLEBORN (PTY) LTD may amend the provisions of this Privacy Notice to comply with any changes in the law, and/or pursuant to any changes to its information processing activities or privacy practices. Such amendments will be published on the website / mobile application and will become operable from the date of such publication.

1.6       The provisions of this Privacy Notice must, as far as possible, be incorporated into the agreement between SADDLEBORN (PTY) LTD and Users of this website / mobile application.

Definitions and interpretation

2.1       In this Privacy Notice, the following words bear the following meanings:

2.1.1    ‘’consent’’ means any voluntary, specific and informed expression of will in terms of which permission is given by or on behalf of a User for the processing of their personal information;

2.1.2    ‘‘direct marketing’’ means to approach a data subject, either in person or by mail or electronic communication, for the direct or indirect purpose of promoting or offering to supply any goods or services to the data subject;

2.1.3    ‘‘operator’’ means an outside third party who processes personal information for or on behalf of SADDLEBORN (PTY) LTD in terms of a contract or mandate;

2.1.4    ‘’personal information’’ means any information linked to a User or information that can identify a User, including but not limited to:

2.1.4.1             information relating to a User’s race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth;

2.1.4.2             information relating to a User’s education or their medical, financial, criminal or employment history;

2.1.4.3             a User’s identity number, e-mail address, physical address, telephone number, location information or online identifier;

2.1.4.4             a User’s biometric information, including fingerprints, DNA or retina scans;

2.1.4.5             a User’s personal opinions, views or preferences;

2.1.4.6             correspondence sent by a User which is of a private or confidential nature;

2.1.4.7             the views or opinions of others about a User; and

2.1.4.8             the User’s name if it appears with other personal information relating to that User, or if the disclosure of their name on its own would reveal further personal information about that User;

2.1.5    ‘’POPI’’ means the Protection of Personal Information Act, including any regulations or codes of conduct promulgated under it;

2.1.6    ‘’PROATIA’’ means the Promotion of Access to Information Act 2 of 2000;

2.1.7    ‘’process or processing’’ means, in relation to personal information, any operation or activity or any set of operations, whether or not by automatic means, including:

2.1.7.1             the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use of that information;

2.1.7.2             dissemination by means of transmission, distribution or making available in any other form; or

2.1.7.3             merging, linking, as well as restriction, degradation, erasure or destruction of that information;

2.1.8    ‘’special personal information’’ means information relating to a User’s religious or philosophical beliefs, race or ethnic origin, trade union membership, political persuasion, health, sex life, biometric information or criminal record;

2.1.9    ‘’User’’ means a visitor or user of this website / mobile application, or any of the content or services associated with this website / mobile application;

2.1.10  ‘’the website / mobile application’’ means the website / mobile application or any part thereof which is accessible from SADDLEBORN (PTY) LTD.

2.2       Any reference in this Privacy Notice to:

2.2.1                the singular includes the plural and vice versa;

2.2.2                any one gender includes the other genders, as the case may be;

2.2.3                an act, regulation or other law is to the version of that law in force at the effective date of this notice and includes any amendment or re-enactment made to that law after the effective date of this notice.

2.3       When calculating any number 1of days for the purposes of this notice, the first day must be excluded and the last day of the relevant interval included, unless the last day is not a business day, then the last day will be the next succeeding business day.

2.4       The word “include” means “include without limitation”. Use of the word ‘’include’’ or ‘’in particular’’ is for illustration or emphasis only and where followed by specific examples must not be interpreted as limiting the meaning of the general wording preceding it.

2.5       A requirement that any notice, request, demand or other communication made in terms of this Privacy Notice must be in writing will be met it is in the form of a data message as defined in the Electronic Communications and Transactions Act, No. 25 of 2002, and is accessible in a manner usable for subsequent reference.

Responsible party

3.1       SADDLEBORN (PTY) LTD will be the party who will be collecting and processing a User’s personal information and as such is designated as the ‘’responsible party’’ for the purposes of this Notice.

3.2       SADDLEBORN (PTY) LTD’s contact details are as follows:

3.2.1                Email address:  admin@saddleborn.co.za

3.2.2                Website / mobile application address: SADDLEBORN (PTY) LTD

3.3       SADDLEBORN (PTY) LTD may instruct third party operators from time to time to undertake certain processing activities relating to the User’s personal information.

WHAT PERSONAL INFORMATION IS COLLECTED

4.1       SADDLEBORN (PTY) LTD may collect the following personal information from the User:

4.1.1                Initials, first name, surname;

4.1.2                Identity number and/or date of birth;

4.1.3                Physical and postal address;

4.1.4                Email address;

4.1.5                Telephone and cell phone numbers;

4.1.6                information relating to a User’s race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth;

4.1.7                User’s personal opinions, views or preferences;

4.1.8                correspondence sent by a User which is of a private or confidential nature;

4.1.9                the views or opinions of others about a User; and

4.1.10              User’s credit information and history.

4.2       The supply of personal information by the User to SADDLEBORN (PTY) LTD is voluntary and not mandatory. However, if the User refuses to supply any personal information, certain consequences may naturally flow from such a refusal, such as preventing SADDLEBORN (PTY) LTD from concluding or performing any contract with the User, or preventing SADDLEBORN (PTY) LTD from complying with one or more of its obligations in law.

4.3       There is no applicable law which directly requires or authorises SADDLEBORN (PTY) LTD to collect a User’s personal information.

Purpose/s for collection and processing of personal information

5.1       SADDLEBORN (PTY) LTD shall only collect a User’s personal information for a specific, explicitly defined and lawful purpose relating to a function or activity of SADDLEBORN (PTY) LTD’s business.

5.2       Such purposes may include the following:

5.2.1                to enter into a contract with a User;

5.2.2                to perform any obligations under a contract with a User;

5.2.3                to comply with a legal obligation;

5.2.4                to protect a legitimate interest of a User (unless the User has specifically objected in writing to all or some of the processing activities on reasonable grounds);

5.2.5                to pursue its own legitimate interests or the legitimate interests of a third party who it is sharing the information with (unless the User has specifically objected in writing to all or some of the processing activities on reasonable grounds);

5.2.6                to process personal information for credit reporting purposes;

5.2.7                to process personal information for direct marketing purposes (unless the User has opted out of receiving any direct marketing material);

5.2.8                to present content to the User in the most effective way for them and their viewing device and browser;

5.2.9                to customise and display content including, but not limited to products, articles, listings and advertisement to the User in a way that SADDLEBORN (PTY) LTD feels may interest the User or be most beneficial to them;

5.2.10              to send content including, but not limited to products, articles, listings and advertisement content to the User via email or other electronic media, where the User has consented to be contacted by SADDLEBORN (PTY) LTD with such content;

5.2.11              to enable the User to voluntarily participate in interactive features on the website / mobile application;

5.2.12              to notify the User about changes to the website / mobile application;

5.2.13              to contact the User regarding their orders and/or deliveries.

5.3       If SADDLEBORN (PTY) LTD intends to process a User’s personal information for any other purpose not listed in clause 5.2 or which is otherwise not automatically permitted by law, it shall ensure that it obtains the User’s written consent to do so.

Collection directly from user

6.1       SADDLEBORN (PTY) LTD shall, as far as possible, always collect personal information about a User directly from the User, except in the following circumstances:

6.1.1                Where personal information is collected from a public record, or from another source if the information has already been made public by the User;

6.1.2                where the User has given their written consent to SADDLEBORN (PTY) LTD to collect their information from another source;

6.1.3                where the collection of a User’s personal information from another source will not prejudice any of the User’s legitimate interests;

6.1.4                where the collection of personal information from another source is necessary to maintain SADDLEBORN (PTY) LTD’s legitimate interests or those of any third party it intends sharing the information with;

6.1.5                where the collection of personal information directly from the User would prejudice the purpose for the collection;

6.1.6                where the collection of personal information directly from the User is not reasonably practicable in the circumstances.

6.2       If SADDLEBORN (PTY) LTD collects personal information from a source other than the User, it shall record in writing the details of that source, including the full names and contact details of that source where applicable.

6.3       The User hereby consents to SADDLEBORN (PTY) LTD requesting and obtaining credit information pertaining to the User from any reputable credit reporting agency or institution for the purpose of concluding any transaction for the sale of goods or services to the User on this website / mobile application.

6.4       Personal information may be collected from or supplied by the User in any of the following ways:

6.4.1                during the process of registering as a member on this website / mobile application;

6.4.2                provided by the User as part of their profile pages on the website / mobile application;

6.4.3                when subscribing to a service, entering into a competition or promotion, or participating in a survey offered on this website / mobile application;

6.4.4                when posting a comment, review, reply or recommendation on this website / mobile application;

6.4.5                when requesting further services or information from SADDLEBORN (PTY) LTD;

6.4.6                when contacting SADDLEBORN (PTY) LTD to report a problem with the website / mobile application or for any other reason;

6.4.7                when completing any forms on the website / mobile application.

6.5       The User may visit the website / mobile application without providing any personal information. However, the website / mobile application’s servers may still collect technical information regarding the use of the website / mobile application, which is aggregated for analytical purposes, technical maintenance and for improving the content offered on the website / mobile application. Such information may include details of the User’s visit, information about the User’s computer, including IP (Internet Protocol) address, operating system and browser type, the User’s location, and usage information. An individual User will not be identified from or by this information and SADDLEBORN (PTY) LTD is entitled to copy, distribute or otherwise use such information without limitation.

Cookies

7.1       “Cookies” are small text files transferred by a webserver to a User’s hard drive and thereafter stored on their computer.  The types of information a Cookie collects includes a User’s username, the date and time of their visits to the website / mobile application, their browsing history and preferences.

7.2       SADDLEBORN (PTY) LTD uses Cookies on this website / mobile application to:

7.2.1                distinguish one User from another on the website / mobile application;

7.2.2                remember the User’s last session when they return to the website / mobile application;

7.2.3                estimate the website / mobile application’s audience size and usage patterns;

7.2.4                store information about the User’s preferences, which allows SADDLEBORN (PTY) LTD to customize the website / mobile application and content according to the Users individual preferences; and

7.2.5                speed up searches on the website / mobile application.

7.3       The provisions of this clause are only applicable to Cookies used by SADDLEBORN (PTY) LTD. In some instances, third-party service providers may use Cookies on the website / mobile application. SADDLEBORN (PTY) LTD cannot and does not control or access Cookies used by third party service providers and takes no responsibility therefor.

7.4       The User has the right and ability to either accept or decline the use of Cookies on their computer’s web browser, whether they are logged in as a member, or simply casually visiting the website / mobile application. However, declining the use of Cookies may limit a User’s access to certain features on the website / mobile application.

GENERAL CONDITIONS FOR PROCESSING PERSONAL INFORMATION

8.1       SADDLEBORN (PTY) LTD shall comply with all laws, contracts or regulations when it processes a User’s personal information.

8.2       SADDLEBORN (PTY) LTD shall not act unreasonably when processing a User’s personal information. This means that it will collect and process a User’s personal information in a way that the User can reasonably expect and in a way that is fair.

8.3       SADDLEBORN (PTY) LTD shall respect the User’s right to privacy at all times. If there is another way in which it can achieve the same goal without posing any risk of harm to the privacy rights of the User, then it will choose that option.

8.4       Similarly, if SADDLEBORN (PTY) LTD needs to process personal information but there are less privacy-invasive methods of collecting, using and sharing that information, then it will use those methods.

8.5       SADDLEBORN (PTY) LTD shall ensure that the personal information that is collected and processed is and remains relevant to the identified purpose/s for such processing, and that such information is and remains adequate, but not excessive, for achieving the identified purpose/s.

8.6       If there are any alternative ways to achieve the identified purpose/s without processing personal information, SADDLEBORN (PTY) LTD shall not process that personal information.

8.7       SADDLEBORN (PTY) LTD shall ensure that the processing activities it chooses to apply are proportionate to achieving the identified purpose/s and that no less privacy invasive measures are available to achieve the same purpose/s.

8.8       SADDLEBORN (PTY) LTD shall ensure that, regardless of the stated purpose/s for processing personal information, the rights and interests of Users will not be unnecessarily prejudiced or infringed, unless it cannot be avoided, and then in such cases, it shall ensure that its own rights and/or interests justify such prejudice or infringement taking place.

8.9       Once SADDLEBORN (PTY) LTD has achieved the purpose for the collection of the User’s personal information, it will destroy or delete such information, unless the User has directed otherwise in writing, or SADDLEBORN (PTY) LTD is required by law to retain the information for a longer period of time.

8.10     If SADDLEBORN (PTY) LTD no longer needs to process personal information to achieve the purpose originally specified, it will stop using that information.

DISCLOSURE AND SHARING OF PERSONAL INFORMATION

9.1       SADDLEBORN (PTY) LTD may, in the course of providing any content or services on this website / mobile application, or for the purposes of concluding or performing any sale or other transaction with a User, share certain personal information with third party operators who perform certain processing activities on behalf of SADDLEBORN (PTY) LTD.

9.2       The information shared and the categories of third party operators with whom it is shared is set out below:

9.2.1                Payment Gateway Provider (User’s full names, credit card details, banking details);

9.2.2                Bulk email delivery providers (User’s email addresses).

9.3       SADDLEBORN (PTY) LTD may also share aggregated information about Users of this website / mobile application and their usage patterns.

9.4       Other than as stated in clause 9.1 and 9.3, SADDLEBORN (PTY) LTD shall not share a User’s personal information with any third parties unless it has the User’s express consent to do so, or activation of the said service.

USER’S RIGHTS IN RELATION TO THE PROCESSING OF THEIR PERSONAL INFORMATION

10.1     Users shall have the following rights in relation to the processing of their personal information:

10.1.1              to access and correct any personal  information held by SADDLEBORN (PTY) LTD about them;

10.1.2              to object to the processing of their information; and

10.1.3              to lodge a complaint with the Information Regulator.

10.2     Users may make a request in terms of clause 10.1.1 by following the process for making such a request as set out in SADDLEBORN (PTY) LTD’s PROATIA manual.

Further processing

11.1     SADDLEBORN (PTY) LTD shall not process a User’s personal information for any purpose not previously specified except in the following circumstances:

11.1.1              where the User has consented to such further processing;

11.1.2              where the further processing is necessary for the exercise of any contractual rights or the fulfilment of any obligations between SADDLEBORN (PTY) LTD and the User;

11.1.3              where the further processing activities are linked to or compatible with the original purpose;

11.1.4              where the further processing is necessary for the prevention, detection, investigation, prosecution and punishment of an offence;

11.1.5              where the further processing is necessary to enforce any law;

11.1.6              where the further processing is necessary for the conduct of legal proceedings in any court or tribunal that have commenced or are reasonably contemplated;

11.1.7              where the further processing is necessary to prevent or mitigate a serious and imminent threat to the life or health of the User or another individual;

11.1.8              where the further processing is necessary for historical, statistical or research purposes.

11.2     SADDLEBORN (PTY) LTD shall ensure that if it intends processing personal information for other purposes not previously specified, it shall notify the User of such further purposes and the possible consequences of the intended further processing for the User.

Accuracy, correctness and completeness of personal information

12.1     SADDLEBORN (PTY) LTD shall take reasonably practicable steps to ensure that the personal information kept by it about Users is complete, accurate, not misleading and is updated when necessary.

12.2     However, if a User is aware of any personal information in SADDLEBORN (PTY) LTD’s custody that is incorrect, inaccurate or which needs to be updated, the User must make a written request to SADDLEBORN (PTY) LTD’s information officer at admin@saddlebrook.co.za to update or correct the relevant information.

12.3     If a User has contested the accuracy of any personal information being used by SADDLEBORN (PTY) LTD, it shall immediately stop using that information until its accuracy has been verified.

12.4     SADDLEBORN (PTY) LTD reserves its right to only adhere to a request from a User in terms of clause 12.2 if the correction or updating of that information will result in the personal information being correct and accurate.

12.5     Where personal information that has been shared by SADDLEBORN (PTY) LTD with a third party is subsequently updated or corrected, SADDLEBORN (PTY) LTD shall ensure that all third parties, with whom that information was shared, receives the updated and/or corrected version of the information as soon as it has been updated and/or corrected.

SECURITY SAFEGUARDS

13.1     SADDLEBORN (PTY) LTD is committed to protecting the personal information in its custody against any loss of, damage to or unauthorised destruction of that information, and to prevent any unauthorised parties from accessing that information.

13.2     SADDLEBORN (PTY) LTD takes steps to continually identify and document any risks to the personal information it has in its possession or under its control and that appropriate security safeguards are in place against those risks.

13.3     SADDLEBORN (PTY) LTD shall ensure that in any contracts entered into with third party operators who process personal information on SADDLEBORN (PTY) LTD’s behalf, include the following obligations:

13.3.1              the operator shall not process any personal information without SADDLEBORN (PTY) LTD’s  knowledge and authority;

13.3.2              the operator shall treat all personal information given to it as confidential and shall not disclose it to any unauthorised third parties;

13.3.3              the operator shall establish and maintain adequate security measures which are the same or offer similar protection over the personal information as that employed by SADDLEBORN (PTY) LTD;

13.3.4              the operator shall notify SADDLEBORN (PTY) LTD immediately where there are reasonable grounds to believe that any personal information has been leaked to or accessed by any unauthorised person;

13.3.5              if the operator is situated in another country, it must comply with the data protection laws in that country and be able to provide verification that it is so compliant;

13.3.6              if an operator is legally obliged to disclose any personal information processed by them on SADDLEBORN (PTY) LTD’s behalf to other parties, it must notify SADDLEBORN (PTY) LTD beforehand to enable SADDLEBORN (PTY) LTD and/or individual Users to protect their rights if necessary.

13.4     Users must maintain the secrecy of any passwords used to gain access to this website / mobile application and should change such passwords regularly.

13.5     SADDLEBORN (PTY) LTD shall ensure that all personal information on its systems is properly backed-up and that back-up copies are stored separately from the live files.

NOTIFICATION OF BREACH OF SECURITY

14.1     If personal information about a User is inadvertently leaked or SADDLEBORN (PTY) LTD’s security has been unlawfully breached by any unauthorised party, SADDLEBORN (PTY) LTD shall immediately identify the relevant Users who may be affected by the security breach, and shall contact them at their last known email address or contact details or by the quickest means possible.

14.2     SADDLEBORN (PTY) LTD shall provide sufficient information to the User to allow him or her to take the necessary protective measures against the potential consequences of the compromise, or shall advise Users of the steps to be taken by them and the possible consequences that may ensue from the breach for them.

Decisions based on personal information processed

15.1     If SADDLEBORN (PTY) LTD is required to make a decision about a User using any personal information that has been obtained, it shall ensure that a record of such information and the decision made is kept for a reasonable period of time to give the User an opportunity to request access to that record.

15.2     SADDLEBORN (PTY) LTD shall allow a User a reasonable opportunity to make representations before any decision is made solely on the basis of the personal information processed, if that decision will affect the legal position of the User, or will otherwise adversely affect them in some manner or form.

15.3     SADDLEBORN (PTY) LTD shall always ensure that the underlying logic behind any decision made pursuant to the automated processing of personal information is sound and that this underlying logic can be communicated to the User to enable them to make representations.

15.4     If SADDLEBORN (PTY) LTD has made a decisions based on incorrect personal information, it shall immediately revisit that decision as soon as it receive notice or becomes aware of the error or inaccuracy of that information.

Linked third party website / mobile applications

16.1     This website / mobile application may contain links or references to other website / mobile applications, including those of advertisers (“third party website / mobile applications“) which are not under SADDLEBORN (PTY) LTD’s control.

16.2     The provisions of this Privacy Notice are not applicable to third party website / mobile applications and SADDLEBORN (PTY) LTD shall not responsible for the information processing practices and/or privacy policies of those third party website / mobile applications, or the cookies that those website / mobile applications may use.

DIRECT MARKETING

17.1     The User hereby consents to the processing of their personal information for the purpose of direct marketing by means of electronic communications including automatic calling machines, facsimile machines, SMS’s or electronic mail.

17.2     Where a User is a pre-existing customer of SADDLEBORN (PTY) LTD, SADDLEBORN (PTY) LTD shall be entitled, without the User’s consent, to sending electronic communications to the User for the purpose of marketing similar products or services offered by SADDLEBORN (PTY) LTD.

17.3     The User may object, free of charge, and without unnecessary formality, to the use of their details either when the information was first collected from them or when each subsequent electronic communication is sent to them by SADDLEBORN (PTY) LTD.

17.4     The User can opt out of receiving further marketing communications by un-checking certain boxes on the forms used on the website / mobile application to collect their personal information, or by contacting SADDLEBORN (PTY) LTD at admin@saddlebrook.co.za.

Children’s personal information

SADDLEBORN (PTY) LTD shall not process any personal information relating to a person under the age of 18 years unless it has obtained consent from that person’s parent or legal guardian. If this website / mobile application is being accessed by the parent or guardian of a child under the age of 18 years, and personal information pertaining to that child is being provided by the parent or guardian, then they hereby expressly consent to SADDLEBORN (PTY) LTD processing such information according to the further provisions of this Privacy Notice.

Cross border Transfers of personal information

19.1     Subject to clause 19.2, SADDLEBORN (PTY) LTD does not intend sharing a User’s personal information with a third party in another country.

19.2     SADDLEBORN (PTY) LTD may transfer personal information to another country in the following circumstances:

19.2.1              the transfer is necessary for the performance of a contract that SADDLEBORN (PTY) LTD has with the User;

19.2.2              the transfer is necessary for the implementation of pre-contractual measures taken in response to the User’s request;

19.2.3              the transfer is necessary for the conclusion or performance of a contract with a third party which is for the benefit of or in the interest of the User;

19.2.4              the transfer is otherwise for the benefit of the User; or

19.2.5              the User has consented to the transfer of their information.

19.3     If SADDLEBORN (PTY) LTD is required to transfer personal information from South Africa to a third party in a foreign country, it shall ensure that the third party is subject to a law, binding code of conduct or contract which effectively upholds principles for the reasonable processing of personal information which are substantially similar to the data protection offered in the Republic of South Africa.

Retention of information

20.1     SADDLEBORN (PTY) LTD will keep a record of any personal information collected for no longer than is necessary to achieve the specific purpose for which it collected such information in the first place unless:

20.1.1              It is required by law to keep a record of such information for a longer period of time; or

20.1.2              It needs to keep a record of such information for another lawful purpose; or

20.1.3              It has a contractual obligation to keep a record of such information; or

20.1.4              The User has consented to their information being kept for a longer period.

20.2     SADDLEBORN (PTY) LTD may, if it has de-identified personal information, kept such information for historical, statistical or research purposes. SADDLEBORN (PTY) LTD shall ensure that appropriate safeguards are in place to prevent those records from being used for any other purposes, or against the information being re-identified.

Returning, destroying or deleting personal information

21.1     Where SADDLEBORN (PTY) LTD is no longer authorised to retain a record of any personal information, it shall either:

21.1.1              ensure that the information is permanently destroyed or deleted as soon as reasonably practicable; or

21.1.2              return the information to the User or transfer it to a third party, if requested by the User in writing to do so.

Consent

22.1     The User hereby consents to the processing of their personal information in terms of the provisions of this Privacy Notice.

22.2     The User acknowledges and agrees that such consent has been given voluntarily after the User has read and understood the provisions of this Privacy Notice, in particular, regarding the following:

22.2.1              the types of personal information to be processed;

22.2.2              the specific processing activities to be undertaken;

22.2.3              the specific purpose/s for such processing; and

22.2.4              the possible consequences for the User that may arise from such processing.

22.3     Should a User wish to withdraw any consent previously given by the User, they must notify SADDLEBORN (PTY) LTD’s information officer in writing.

LODGING AN OBJECTION

23.1     A User may, on reasonable grounds, object to the processing of their personal information at any time after that processing has started.

23.2     If a User wishes to object to the processing of their personal information, they must send written notice of their objection to SADDLEBORN (PTY) LTD’s information officer, together with their reasons for doing so.

Choice of Law

24        This Privacy Notice shall be governed and interpreted in accordance with the laws of the Republic of South Africa.

AMENDMENT OF THIS PRIVACY NOTICE

25.1     SADDLEBORN (PTY) LTD reserves the right to change, update, add, remove and/or amend any of the provisions of this Privacy Notice from time to time. Such changes, updates, additions, removals or amendments will become effective from the date of their publication on this website / mobile application.

25.2     It is the User’s obligation to periodically check the provisions of this Privacy Notice for any such changes, updates, additions, removals or amendments.

25.3     The User’s continued use of this website / mobile application following any changes, updates, additions, removals or amendments to this Privacy Notice will be considered notice of the User’s acceptance to abide by and be bound by this Privacy Notice, as amended.

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Updates to this Privacy Policy

We may update this Privacy Policy at any time. If we do, we will update the “last modified” section at the bottom of this Privacy Statement. We encourage you to regularly review this Privacy Policy to stay informed about our privacy practices.

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